At DDCLM, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be instances where a refund is necessary. Please review our Refund Policy below for guidelines and instructions regarding refunds for purchases made on our website.
- Eligibility for Refund
Refunds are available for items purchased on our website within 15 days of delivery, provided that they are returned in their original condition, unused, undamaged, and with all accompanying accessories and documentation.
- Non-Eligible Items
We do not provide refunds for customized or special order items, items that have been damaged through normal wear and tear or misuse, or items that have been assembled or modified in any way.
- Refund Process
To request a refund, please contact our customer service team at email@example.com and provide your order number, reason for refund, and any relevant information or photos. Our team will then assess your request and provide further instructions on how to proceed with the refund process.
- Refund Timeline
Once your returned item is received and inspected by our quality control team to ensure it meets the conditions stated in our Refund Policy, we will process your refund within 7-10 business days. Please note that the actual time taken for the refund to reflect in your account may vary depending on your bank or payment method.
- Refund Method
The refund amount will be issued to the original payment method used for the purchase, minus any applicable fees such as shipping fees or restocking fees, if applicable. Please note that original shipping fees are non-refundable unless the refund is due to our error or a defective product.
- Partial Refunds
In certain cases, we may offer partial refunds for items that are returned in a condition that prevents them from being resold as new. This decision will be made by our quality control team and communicated to you during the refund process.
- Exceptions to the Refund Policy
Please note that we reserve the right to refuse a refund request if we determine that the returned item does not meet the conditions stated in our Refund Policy or if we suspect fraudulent activity. In such cases, we will provide a detailed explanation for our decision and explore alternative solutions with the customer.
- Contact Us
If you have any questions or concerns about our Refund Policy or the status of your refund request, please feel free to contact us at firstname.lastname@example.org. We are committed to providing exceptional customer service and ensuring a fair and transparent refund process for all our valued customers.